Lufthansa Airlines is a well-known flag carrier of Germany that operates flight operations in many countries and continents. The elite-class facilities offered by the airline to their customers are at affordable and budgeted prices. One can make flight bookings with the airlines and experience the best in-flight services. Suppose you have made a flight reservation with Lufthansa Airlines, but the flight is cancelled later due to mechanical issues. Before making the flight reservation, the customers must know about the Lufthansa Airlines refund policy and the other details of the airline.
Lufthansa Airlines Refund Policy
Before proceeding with the flight cancellation, travellers must know about the airline's refund policy. The significant points of the refund policy of airlines are mentioned here below:
- Airlines will provide a full refund to the travellers if the flight cancellation is made within 24 hours of flight reservation, and also, no cancellation fee will be charged by the airlines. But for that, the scheduled flight departure must be after at least seven days or more.
- A partial refund will be provided to the passengers if the flight cancellation is made after 24 hours of reservation. The amount of refund will depend upon the type of ticket.
- The refund will be given for a refundable ticket after deducting the cancellation fee from the airfare. And, for a non-refundable flight ticket, the passenger will be entitled to the travel credit that can be used for future purposes.
- A full refund will be given to the traveller if the flight cancellation is due to a medical emergency (such as illness, injury, etc.). But it is mandatory to submit the necessary medical documents at the airport.
How Do I Claim A Refund From Lufthansa?
The online process of cancellation of flight and refund is mentioned here below:
- Move to the portal of Lufthansa Airlines.
- Click on the "Manage Booking" section.
- Now enter the booking code and last name of the passenger.
- Then, tap on the 'Find my booking' tab.
- Choose the flight to cancel.
- Click on the "Cancel" button and then tap on Submit.
- Airlines will send the confirmation message for flight cancellation to your email id.
- The refund form link will be available on the next page.
- Fill in all the required details.
- The airlines will initiate the refund process, and the amount will soon get credited to your account.
How Long Does It Take For Lufthansa To Issue Refund?
It usually takes 7 to 10 business days to get the refund amount from the airline. If there is any delay, the maximum number of days to get the refund is 7 to 20. You can track the process of refund by online mode or from the airport.
Can I Get A Full Refund From Lufthansa?
If a flight ticket is cancelled within 24 hours of the booking, the customer will be entitled to a full refund from the airline. The other reasons why the airlines give full refunds are medical emergencies, technical issues, and delay in flight by 3 hours or more than that.
Lufthansa Refund Fees
The refund fee means that the total amount the customer has paid for the airfare is less than the penalty amount applicable. If any penalty is charged by the airline, you will receive a refund after deducting the penalty.
Related Link: How Do I Contact Lufthansa Customer Service?
